Privacy Policy

1. Within this notice SSED Ltd T/A Hunters Wholesale, Trade City, Unit 3 Martin Road, Clivemont Park, Maidenhead SL6 7DZ are referred to as the 'Company' and the Customer or visitor/user of the Website (www.hunters-wholesalers.co.uk) is referred to as 'you' or 'Your'.
2. The Company is committed to safeguarding the privacy of Customers and website visitors; this notice sets out how the Company will may collect, process and store your personal information, whether by automatic or manual means.
3. Within this notice 'Personal Information' means any information in any format or medium, from which you can be personally identified.
4. The Company provides this policy to ensure that you have all the information regarding your privacy when using our Website or purchasing products and to comply with our obligations and your rights created by applicable law.
5. The Company takes pride in keeping up to date with regard to advances in technology and legal developments, changes can result in needing to change this privacy policy so you should refer to them on a regular basis to ensure that you are aware of our policies that are current at the time of your visit to our website or engaging in business with us.
6. Whether you are personally identifiable from the information that we gather, store or process or not you can be assured the information will only be used in accordance with this policy.
7. If you do not agree with anything within in this Privacy Policy, you must not use our Website or make any purchases. By continuing to use the Website, you are deemed to accept and agree to this Privacy Policy and if you make any purchases this policy is integrated into the Terms and Conditions of Sale.

Your Personal Information

8. We will not gather, collect, process or store any Personal Information except &​ndash;
   1. with a lawful purpose as provided in Data Protection Regulations;
   2. that is necessary for processing an enquiry or application from you;
   3. to take the necessary steps to enter into a contract with you;
   4. that is necessary for the performance and administration of a contract;
   5. for the recording of a financial transaction;
   6. for internal records that we are legally obliged to keep;
   7. to deal with complaints, disputes and legal actions;
   8. where necessary to protect the vital interest of you or another person;
   9. to send commercial communications from us (including the availability of new Products, special offers and discounts, newsletters, notifications), where you request or consent to such communications or in some circumstances you do not inform us that you do not want to receive such communications;
   10. to send commercial communications from selected partners, associates or affiliates only where you expressly request or consent to such communications.
9. If you contact us to make an enquiry we will need to collect and process your name, company/business name, email address, or telephone number. This information is processed with a legitimate interest in order to deal with and respond to your enquiry.
10. If you make a purchase the Company shall collect and process information for the purpose of entering into and managing the performance of a contract and under a legal obligation, including
    1. to receive, process, and deliver orders;
    2. the recording of a financial transaction;
    3. internal records that the Company are contractually or legally obliged to keep;
    4. deal with complaints, disputes and legal actions;
    5. where necessary to protect the vital interest of you or another person;
    6. to send commercial communications from us (including the availability of new Products, special offers and discounts, newsletters, notifications), where you request or consent to such communications or in some circumstances you do not inform us that you do not want to receive such communications;

Processing Payments

11. When making any payments to us, all payments are processed by a third party payment processing merchant and in full compliance with all recognised standards and security requirements.
12. The payment processing merchant will use full encryption to ensure your payment card information remains secure, this means that orders can only be accepted from web browsers that permit communication through Secure Socket Layer (SSL) technology, it is not possible to place an order via an unsecured connection. Most web browsers support SSL.
13. Where our payment processing merchant needs to retain your payment information, for example to make regular payments then they will only be used for the intended process. We do not retain or store any payment card details.

Sharing Data

14. The Company may use and share your Personal Information with our employees, officers, agents, consultants, suppliers or subcontractors insofar as reasonably necessary
    1. to respond to any enquiry;
    2. for the purposes of conducting any business between Us and You;
    3. in performance of a contractual obligation;
    4. to the extent that we are required to do so by law;
    5. in connection with any legal proceedings or prospective legal proceedings;
    6. in order to establish, exercise or defend Our legal rights;
    7. with the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling;
    8. to send commercial communications from selected partners, associates or affiliates only where you expressly request or permit such communications.
15. The Company will not sell, share or otherwise distribute your Personal Information unless &​ndash;
    1. required to do so by Law or order of a Court;
    2. it is necessary for the prevention of fraud or other criminal activity;
    3. for the purposes of establishing, exercising or defending legal rights;
    4. required to by a purchaser in the event of selling the Company;
    5. you expressly give permission or instruction to do so.
16. The Company shall not use any form of automated processing of your Personal Information to form or make decisions except where the decision is necessary, authorised or required by law (for example for the detection of fraud or tax evasion); or you have given your express consent.
17. The Company will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of Personal Information, including storing of data on a secure, password and firewall protected servers.
18. In the event of a breach of the security measures taken to protect your personal information the Company will inform you as soon as is reasonably practical.
19. In order that the Company is able to provide you with an optimum service and to ensure that all obligations under UK Data Protection legislation are complied with, you must let the Company know if any Personal Information which you have provided changes or becomes inaccurate or out of date.

Data Retention

20. The company will not hold your Personal Data for longer than is necessary for the purpose for which it was collected, for example whilst dealing with an enquiry and where necessary for a short time afterwards if it appears that the Personal Data may be needed for another purpose (entering into a contract or you request or consent to receiving commercial communications); or as required by law (retaining sales information for accounting and tax purposes); or for the purposes of exercising or defending a legal right; which could be up to 6 years after the data was collected.

Non-Personal Information

21. Like most other websites, the Company uses analytical software to gather and collect anonymous information (from which you are not personally identifiable) whilst you browse the Website.
22. This includes information about the device and software that you use to access the Website including the geographical location (Country) of the server used for access, browser type, pages viewed, length of visit and referral source.
23. This information helps us to generate reports to monitor usage and performance of the Website, identify errors, analyse and maintain the security of the Website and trace inappropriate or malicious use, monitor trends, and enables us to maintain a Website that is user friendly and compatible with popular equipment and software.

Advertisements

24. The Company may permit third parties to advertise on the Website. These third parties may use tracking features to enable them to record the number of views, clicks and the referral source.
25. If you visit an advertiser's website they will have their own Privacy Notice which you should read and accept.

Your Rights

26. Data Protection Regulation provides you with rights in relation to your Personal Data.
27. The Company shall not normally make a charge where you exercise your rights, however where a request is manifestly unfounded or excessive (for example it is a repetitive request, or where the Company needs to process large amounts of data) the Company may make a charge for reasonable administrative costs in dealing with the request.
28. As the Company takes the issue of protecting your Personal Data seriously, the Company shall follow strict storage and disclosure procedures which mean you may occasionally be required to confirm or provide proof of identity prior to dealing with a request.

Withdraw Consent

29. Where processing of your Personal Data is based on your consent you may withdraw your consent at any time by informing the Data Controller or by using a link provided for that purpose in each commercial communication that the Company sends.
30. Upon receipt of a notice withdrawing your consent to process your Personal Data the Company shall stop processing the Personal Data except:
    1. where there are compelling legitimate grounds for the processing, which override your interests, rights and freedoms; or
    2. the processing is for the establishment, exercise or defence of legal claims.
31. Where you withdraw consent the Company shall inform all third parties who your Personal Data has been shared (if any) that your consent to processing has been withdrawn.

Restrict Processing

32. The Company shall restrict the processing of your Personal Data if the following circumstances arise
    1. Where you contest the accuracy of the Personal Data, the Company shall restrict the processing until the accuracy of the Personal Data has been verified.
    2. Where you have objected to the processing where it was necessary for the performance of a public interest task or purpose of legitimate interests, and the Company is considering whether the legitimate grounds override your grounds.
    3. When processing is unlawful and you oppose erasure and you request restriction instead.
    4. If the Company no longer needs the Personal Data but you require the information to establish, exercise or defend a legal claim.
33. Where processing of your Personal Data is restricted, the information shall be stored but no further processing shall occur and the Company shall
    1. inform any third party to whom your Personal Data has been disclosed or shared that processing is restricted;
    2. inform you when any restricted period comes to an end.

Access to Personal Data

34. You may require the Company to provide you with
    1. Confirmation whether or not your Personal Data is being processed; and
    2. Access to any Personal Data that the Company holds about you.
35. These requests are commonly known as a Subject Access Request, or SAR.
36. A SAR can be made at any time and in any format, it does not need to be in writing as long as it is clear that you are requesting your Personal Data.
37. The Personal Data will be provided free of charge except where a request is manifestly unfounded or excessive (for example it is a repetitive request, or where the Company needs to process large amounts of data) in which case we may make a charge for reasonable administrative costs in dealing with the request or refuse to respond but we must provide a justifiable reason for refusing to respond.
38. We shall search our systems and files for any file or document which contains your Personal Data and provide a copy to you within one month of receipt of the request, however where there is a substantial amount of information or it is difficult to collate we may extend this time frame by one month by providing you notice.
39. Where Personal Data is stored electronically we may make arrangements which allow you to access the data via a secure connection to an electronic file.
40. We take the issue of protecting your Personal Data seriously and may require proof of identity from you prior to disclosing such information.

Data Portability

41. Any Personal Data that you provide for the performance of a contract which is stored electronically shall be held in a portable format (readable in a format that will be commonly used on other computer systems) and the Company shall provide this Data to you or directly to another organisation (where technically feasible) upon your request.

The Right to Rectify Errors

42. Where any Personal Data that is processed is inaccurate or incorrect you have the right to instruct the company to correct the Personal Data.
43. The Company may, where the Company believes that the Personal Data is correct ask you for evidence to clarify or confirm that the Personal Data is wrong.

Right to Erase Personal Data

44. You have the right in certain circumstances to instruct the Company to erase your Personal Data where
    1. The Personal Data is no longer necessary for the purpose for which it was originally collected or processed.
    2. The Personal Data was processed with your consent and you withdraw your consent.
    3. You object to the processing and there is no overriding legitimate interest for continuing the processing.
    4. The Personal Data was unlawfully processed or obtained.
    5. The Personal Data has to be erased in order to comply with a legal obligation.
    6. The Personal Data is processed in relation to the offer of information services to a child.
45. Where you have the right and you issue an instruction to erase your Personal Data the Company shall use all reasonable efforts to
    1. Inform all third parties to whom the Company has disclosed or shared your Personal Data of the requirement to erase your Personal Data which they hold;
    2. In the event that your Personal Data has been published online the Company shall endeavour to ensure that any links or references are also removed;
46. The Company may refuse to erase your Personal Data only
    1. the processing is necessary for the performance of a contract;
    2. to exercise the right of freedom of expression and information;
    3. to comply with a legal obligation;
    4. the processing is for the performance of a public interest task or exercise of official authority;
    5. for public health purposes in the public interest;
    6. archiving purposes in the public interest, scientific research historical research or statistical purposes; or
    7. the exercise or defence of legal claims.
47. You can exercise any of your rights by contacting the Data Controller at the address stated at the top of this notice or any of the Contact Us methods available on the website.

Complaints

48. If you have cause or reason to make a complaint about any aspect of our collection, usage, processing, storage, or retention of your Personal Data you can do so by contacting us in any way you chose and making it clear your communication is a complaint.
49. Methods of communication include by telephone, or email, or post, or using a specific 'contact us' form (if available). All contact details are available on the Website, it will help if you address the complaint to the IT Manager but if you do not it should not delay your complaint.
50. When submitting a complaint you should include
    1. your name and contact details or if you are complaining on behalf of another person your name and contact details, the name of the Data Subject and a written confirmation that you have the authority to act for and on behalf of the Data Subject;
    2. the details of your complaint;
    3. any documents or evidence to support or help to explain your complaint (these can be provided at a later date if you are making the complaint verbally);
    4. the remedy you are seeking;
51. We will aim to acknowledge receipt of your complaint in writing within 5 days.
52. We may ask for confirmation of your identity to ensure that we do not disclose or discuss any of your personal data with anyone except you or a person authorised to act on your behalf.
53. We may ask for more information or documents to clarify or help us to understand your complaint.
54. We will consider and investigate your complaint and let you know the outcome within 30 days, if it is not possible then we will contact you and let you know when you can expect a full response.
55. If you are not satisfied with the outcome you can ask us to review our decision by explaining what you believe we misunderstood or got wrong.
56. If you are not satisfied with the outcome you can make a complaint to the Information Commissioners Office at https://ico.org.uk/make-a-complaint/data-complaints-complaints/